If we have not started production yet we can cancel your order. Since we begin production on orders very quickly unfortunately we cannot guarantee that we can cancel your order after 2 hrs of placing.

You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact info@amoremiodesignllc.com for further assistance.

If we have not started production yet, we can change the shipping address. Since we begin production on orders very quickly, unfortunately we cannot guarantee that we can cancel your order.

Processing times will vary depending on the items ordered. You can find our processing time in each individual listing. After processing, your order is shipped with the shipping option you select at check-out. Standard shipping typically takes 3-7 days and may be delayed during peak seasons. Expedited options typically arrive in 2-3 days. Add the processing time and shipping time from your selected shipping option to get the estimated arrival date!

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at info@amoremiodesignllc.com. Please note that returns will need to be sent to the following address:

Amore Mio Design LLC

2476 Nimmo Pkwy

Ste 115 PMB 261

Virginia Beach, VA 23456

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@amoremiodesignllc.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@amoremiodesignllc.com.

Sometimes the mail carrier may mark a package as delivered before delivering. Typically when this happens the package will be delivered in the next couple of days. If you still do not receive your package please contact us for help! Email us at: info@amoremiodesignllc.com

Before we package an order we do our best to check to ensure it is perfect, but mistakes unfortunately happen. We are sorry for any inconvenience our mistake caused you. Just send us a message with a photo of the item attached and we will process a replacement or refund.

STILL HAVE QUESTIONS?
Please email: info@amoremiodesignllc.com with any questions regarding your order. We will respond to all inquiries as soon as we can, in the order in which they were received.