Shipping policy
Shipping Policy
What locations do you ship to?
We are currently only shipping to the USA at this time! We normally offer free shipping on all orders over $50. We design, hand make, package & ship all orders ourselves from our shop in Virginia.
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible through our USA based shop in Virginia, so shipping times will depend on the fastest shipping method available to your location from Virginia. We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 8-10 business days from the time you placed your order (depending on shipping time for your area). Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance and natural disasters may cause further postal delays.
Will I receive a tracking number for my package?
Tracking information, including the carriers, are provided with every order. Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays, however, we strive to get orders out as quickly as possible. Thank you for your patience and understanding.
Every order is trackable so if your package does not arrive safely to you, please contact us for a refund or replacement. Please reach out to us at info@amoremiodesignllc.com for additional assistance in this matter.
What do I do if my order is lost in the mail?
Each order will be sent with tracking to prevent lost packages. If your order happens to get lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, we will send you a new replacement package with full tracking. Please see our refund and return policy for when these might be applicable to shipping situations.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.